|1. Shipping and Returns|
Pinakin Retail LLP ("Pinakin") endeavours to provide you with a vast selection of unique products, fast and reliable delivery, and a trusted and convenient online retail experience. To ensure that you enjoy hassle-free shopping, Pinakin provides you with their shipping and easy returns policy ("Shipping and Returns Policy").
Pinakin may amend these terms at Pinakin's sole discretion and make best efforts to notify you when major changes are made. PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE.
|2. Terms for Shipment|
Cities in which product will be delivered
Estimated delivery time
International shipments (outside India)
How to track the order
|3. Terms for Return|
Intimation to return goods should be made within 24 (twenty four) hours of receiving products (email: email@example.com). Products may be returned only for the following reasons: manufacturing defects and incorrect products. Furniture items cannot be returned. Please provide us with a clear image of the product portraying the defect due to which the product is being returned. The time frame for returning a product commences from date the product was delivered as per the confirmation received from our logistics team or courier partners. In relation to certain products, the seller's or brand's warranty may supersede Shipping and Returns Policy.
Return requests should be communicated to our customer service team reachable through contact details published on the website.
In order to make this absolutely hassle-free, Pinakin will also pick up the product free of cost from your home; however, in locations where we do not have reverse pick up facility, we may request you to self-ship the product to us. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Once your return claim is accepted and the product is received by Pinakin, refunds will be processed within 14 (fourteen) working days. Depending on the mode of payment you used, banks and payment gateways usually take between 30 (thirty) working days to credit the amount to your account. The refund amount will be equal to the amount paid for a product by you. Please note that delivery charges and additional octroi charges and taxes (if any) are not refundable.
Damaged/ defective products must be returned in the original condition they were received in with all the accompanying accessories and original packaging.
Please ensure that apparel and accessories are in original state and remains unused, unworn, unwashed, undamaged and in saleable condition before raising a returns request. Since we keep limited inventory and do not always have all sizes available, under such circumstances the amount paid by you can be used by you whenever you shop with Pinakin next time.
Goods are faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Products that are being returned should be in new and unopened condition with all the original packing, tags, inbox literature, and warranty/ guarantee card. Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return. For damaged/defective products, products with missing parts or products not as described, replacement will be offered, if the issue is reported within 1 (one) day. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please note that this Returns and Shipping Policy does not apply to the following products:
EXCLUSIONS TO THE SHIPPING AND RETURNS POLICY
|4. Cancellation Policy - NO CANCELLATIONS|
Pinakin shall not be able to process the cancellation if the order/orders are processed.