Frequently Asked Questions
If you know what you are looking for, use the HOME or FASHION links. You can also shop directly by browsing our categories. Once you have found an item, select your preference/size, etc. and click on the ADD TO CART button underneath each item. Review the items in your shopping bag by clicking the MY CART link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag. Click on PROCEED TO CHECK-OUT to complete your order.
Unfortunately, it is not possible to combine orders or add items to an existing order. You will have to place a new order which contains all the items you require.
Being a global site and for ease of transaction and evaluation, we have used USD as the standard currency. However, please note that customers will be charged for the goods in their country's local currency equivalent to the USD price as displayed on the product page.
We accept Visa, Master, American Express Credit/Debit Cards. We also have Net Banking Option. We do not have Cash on Delivery Service.
Visit your account settings and edit details you wish to change. You may edit billing details, shipping details or credit/debit card details. Please do not make any changes if you have an order pending to be delivered. Changes can be made once that pending order is delivered and closed.
After you have placed your order, you will be sent an email confirming that it has been received. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will refund the amount through the specific payment gateway used by you.
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address while submitting your order request.
For Indian Customers. Product prices displayed are inclusive of VAT. Any Octroi or local state taxes are to be paid by the purchaser. For International Customers. Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
All items are insured against theft and accidental damage whilst in transit from Pinakin Online to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. On opening the package, if you discover the item is damaged, contact our customer desk at email@example.com
Please refer to our Shipping & Refunds to learn about shipping rates.
Our Return Policy can help clarify how to go about returning items in your order. You can also email us if you have any questions, and we'll do everything we can to help.
Products sold during sale period or on discounts are not eligible for return and exchange
While we have made every effort to display as accurately as possible the colours of the products that appear on the website, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
At any stage if you need to contact us, you may email us at firstname.lastname@example.org or call us on +91 22 65002400, 65002500 Monday to Saturday, between 11:00 - 18:00 Indian Standard Time.